Policies & Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the unused item in original packaging within 30 days and we'll replace it, give you in-store credit or give you a refund. Please read "Returns" below for more detailed information. 

SHIPPING (Continental U.S.)

Four shipping options are offered for merchandise delivery:

 

Order Amount
Standard Shipping
2 Day (weekdays)
Store Pickup*
Up to $50.00$10.99
$25.99
FREE
$50.01-$100.00
FREE
$30.99
FREE 
$100.01-$150.00
FREE 
$35.99
FREE 
$150.01 and over
FREE 
$40.99
FREE 

 
PLEASE NOTE: 

Free Shipping for orders over $50, just select UPS Standard Ground - heavy and oversized items are excluded from free shipping.

All bicycles purchased online will be paid in full at time of online purchase.

Please allow at least 2 business days processing for all orders.  Orders usually ship one to two business day after being placed.

Items marked "Online Only" may take longer to process depending on availability.

For in-store pickup, "online only" items generally take 7-10 business days depending on vendor/manufacturer availability.

On returns for products that are marked "Special Order" a restocking fee will be applied.

Sorry, but we do not ship outside of the Continental U.S.

*IN-STORE PICKUP

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on the original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or email.

Receipt required for ALL returns.  Returns refunded on the original for of payment within 10 days of purchase.  Returns after 10 days of purchase will be refunded as in-store credit.  All returns must be in new condition and in original undamaged packaging.  Damaged packaging will result in a restocking fee. Special order items will be returned as in-store credit, have a 25% restocking fee applied and must be in brand new condition with packaging.  Shipping charges are non-refundable.  All sales are final on bikes and clearance items.

PRICES AND INFORMATION

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!